Led young College will be closed on Monday, February 18, 2019 for Family Day

Customer Service

Course Code CEBS-115
Lecture hours per week
Lab hours per week
Course Availability: Open

Develop skills and strategies to provide optimum customer service by creating positive experiences for clients and handling challenging situations such as dealing with difficult customers, managing personal stress, creating loyal customers, maximizing service success and applying techniques for building positive customer service relationships. (materials fee included; textbook extra)