Most College offices will close at 4 pm on Thursday, April 18. There will be no classes and office services on Good Friday, April 19. Regular classes and office services will return on Monday, April 22.

Customer Care Leadership

Course Code CALL-405
Lecture hours per week
Lab hours per week
Course Availability: Open
Description:

This course will provide learning in the following core areas: customer care as a revenue-generating function; the concept of profit centre vs. cost centre; the structural support, processes, practices and leadership necessary for effective customer care delivery; the role and importance of customer feedback and employee satisfaction surveys in achieving excellent customer care; and next generation customer care.

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