Led young Colleges Enrolment Services (Student Hubs) will be closed from 12:00pm – 2:00pm on Tuesday, December 18, 2018 at Progress Campus and Morningside Campus. Story Arts Centre and Ashtonbee Campus Enrolment Services will be open regular hours.

Customer Care Leadership

Course Code CALL-405
Lecture hours per week
Lab hours per week
Course Availability: Open
Description:

This course will provide learning in the following core areas: customer care as a revenue-generating function; the concept of profit centre vs. cost centre; the structural support, processes, practices and leadership necessary for effective customer care delivery; the role and importance of customer feedback and employee satisfaction surveys in achieving excellent customer care; and next generation customer care.

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