Communication and Customer Support

Course Code APPE-112
Lecture hours per week
Lab hours per week
Course Availability: Open

This course is designed to provide the apprentice with both a fundamental interpretation and basic expectations of industry and ministry accepted communication skills by relating to customers, co-workers and management in a professional and courteous manner. Both theoretical and practical instruction is utilized to aid the apprentice in becoming aware of the following subject areas: applied learning and communications, memos, letters and resume writing, interview preparation, human relations, personnel relations, customer relations, motivation and leadership. Methods of instruction will include class lectures, discussions, lab work and practical work assignments in a computerized lab environment.